Delete your LuxCrew account

On the website

Sign in to your account, open Account and select Delete account. Review the confirmation and authenticate again if requested. Deletion is permanent; signing out by itself does not delete data.

In the app

Open Account, choose Delete account and confirm. For security, you may need to sign out and sign in again immediately before deletion.

What is removed

Deletion removes your authentication account, personal account profiles, avatar, uploaded portfolio photos and video, saved event briefs, personal availability, device notification registrations, notification inbox and directly associated general support requests. Your published portfolio is hidden while deletion is processed. Access ends when the authentication account is deleted.

Your authored order messages, support replies and review text are replaced with removal notices. Direct identity fields in retained shared orders, invitations, service reports and related records use a deleted-member alias. Shared rating values and necessary security, moderation, operational or financial records may remain without your direct identity or authored personal text. A one-way account hash and deletion marker are retained to prevent delayed operations from recreating deleted data. See our Privacy Policy.

Orders and outstanding obligations

Deleting a client's account cancels unpaid orders and releases their calendar holds. Paid or financially pending orders are flagged for follow-up rather than automatically refunded. Deleting a Talent account withdraws its invitations, removes its personal calendar and flags affected paid commitments for follow-up. Contact support about outstanding service obligations before deleting your account. Service payments are not currently connected; an estimate is not a charge.

If cleanup is interrupted, your portfolio remains hidden. Sign in again if needed and retry Delete account to finish safely; contact support if you cannot complete it.

Store subscriptions

Deleting LuxCrew does not cancel billing for a separate App Store or Google Play subscription. Cancel it in the original store first. LuxCrew removes its subscription access records and purchase tokens, while the store retains its own purchase records under its policies. A one-way deletion marker prevents delayed store callbacks from restoring your deleted LuxCrew account data.

If you cannot sign in

Email decodationllc@gmail.com with the subject “LuxCrew account deletion” and the email used for your account. We may ask you to verify ownership before deleting it. Do not send your password or payment details.