Account Access
Sign-in help, Google account issues, and account recovery.
LuxCrew concierge support
Support
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Help for account access, event booking, crew coordination, safety readiness, and account deletion requests.
Event Booking
Event briefs, booking questions, and crew roster adjustments.
Safety Readiness
Venue verification, emergency contact, and security coverage.
Contact Support
Email Decodation LLC at decodationllc@gmail.com.
Include your account email, event name, device type, and a short description of the issue. Do not send passwords or payment details by email.
Common Requests
- Account access and sign-in help
- Event brief or booking questions
- Crew recommendation and roster questions
- Safety-readiness or venue verification questions
- Account deletion or privacy requests
Account Deletion
To request account deletion, email support from the address linked to your LuxCrew account. We may need to retain limited operational records where required for safety, fraud prevention, dispute resolution, or legal compliance.
Immediate Safety Concerns
If someone is in immediate danger, contact local emergency services. LuxCrew email support is not an emergency dispatch service and is not monitored continuously.
For non-urgent event-safety concerns, email support with the event name and a brief description. Do not include identity documents or sensitive medical details.
Response Time
We aim to respond to support requests within two business days. Event-safety or account-security issues should be marked clearly in the email subject line.