Terms of Use

Using LuxCrew

You must be at least 18 to create an account. Provide accurate account information, keep your sign-in secure and use LuxCrew lawfully. Client and Talent accounts have different features. Contact support if your account type needs to change.

Portfolios and content

Upload only content you own or have permission to use and publish. Obtain permission from people whose likeness or personal information appears in your content. Do not upload sexual content, threats, harassment, illegal material, false credentials, private identity documents or content that infringes another person's rights. A portfolio may contain up to three photos and one video of up to ten seconds.

You retain your rights to your content. By publishing a portfolio, you allow LuxCrew to store, display and process that content to provide the portfolio and related moderation. You can unpublish your portfolio or remove its media in your account.

Planning and estimates

Saved briefs and proposed crews are planning records. An estimate, portfolio or demonstration profile does not confirm availability, identity, qualifications, a booking or a payment. Demonstration profiles cannot receive orders. Confirm any real-world arrangements directly with the relevant parties. LuxCrew does not provide emergency response.

Orders, invitations and calendar

Create an order from a saved brief using the actual local shift times and event time zone. An invitation is a request, not a confirmed booking. Pending invitations do not reserve availability. Acceptance creates a temporary calendar hold that can expire before final confirmation. Calendar checks help identify conflicting commitments but do not verify a person's qualifications or guarantee attendance. Review the current order status and communicate changes to the other participants.

Creating an order, accepting an invitation or requesting confirmation does not charge a card. Service checkout is available only where LuxCrew identifies a configured provider, payment mode and current server quote. Estimates are not confirmed charges; test mode does not take real money. Before you authorize booking prepayment, review the labor cost, any platform commission withheld from that labor cost, the separate client service fee, total and expected performer earnings. The client service fee is included once per order. Approved shift hours produce a separate final calculation; any additional payment or refund needs agreement and provider confirmation. Before payment starts, cancellation releases unpaid calendar holds. Once payment is started or verified, cancellation and refunds require review and verified provider handling; requesting cancellation or a refund does not itself return money. A confirmed transfer to a performer's connected payment account is separate from confirmed arrival at their bank. The separate digital Pro subscription does not pay for an order.

Conversations and notifications

Before accepting, an invited Talent account receives a limited invitation summary. The client, accepted crew and assigned operator can access the shared order and participant conversation while authorized; administrators can access records for service support and moderation. Keep order messages accurate and respectful. Do not share passwords, payment-card details, identity documents or another person's sensitive information. Conversation read markers indicate recorded activity, not a promise that a participant has understood a message.

In-app updates are available in your notification inbox. Optional device push requires platform configuration and your operating-system permission; delivery is not guaranteed. Push previews are generic, and private order details require sign-in. Check the workspace for current order information rather than relying on a notification alone.

Optional AI assistance

AI drafting is optional and requires your consent before text is sent for processing. Review every draft; results may be inaccurate. Do not include sensitive information. AI cannot verify people or venues, certify safety, book a crew or make a payment.

Optional LuxCrew Pro subscription

Where available, LuxCrew Pro provides higher limits for saved event briefs and AI writing drafts. The purchase screen shows the features, billing period and localized recurring price returned by your store before you confirm payment. A yearly plan is billed for the whole year. No payment is taken merely by opening the screen. Availability depends on store approval and your region.

Payment and automatic renewal are handled by the App Store or Google Play account used to purchase. The subscription renews for the displayed billing period unless you cancel through that store before renewal. Manage cancellation, payment methods and refund requests in the original store; applicable store rules and consumer rights apply. Canceling renewal normally leaves access until the verified paid period ends; refunds, revocations or payment failures may change that access.

Sign in to the same LuxCrew account to use verified Pro access in the app and on the website. Restore purchases in the mobile app using the original store account, then sync your subscription on the website. Avoid purchasing a second subscription in another store when you already have active access. Purchases are linked to the LuxCrew account that made them. Deleting your LuxCrew account does not cancel a store subscription; cancel it in the original store first.

Free account access includes sign-in, account deletion, profile and avatar editing, the standard portfolio limits and city filters. On expiry, saved briefs remain readable, editable and archivable; creating additional briefs is subject to your current plan's limit. Daily AI limits reset at midnight UTC and remain subject to service availability and abuse prevention. Pro is a digital planning subscription and does not pay for, reserve or guarantee a crew, job, booking or professional service.

Reviews, moderation and support

After an eligible completed order, the service identifies the participants you can review. Submit honest feedback about that interaction. Reviews await moderation before publication; a rating or review is not a guarantee of future service quality. Use the order's report option or Support for concerns that require private follow-up. Do not include private contact details or sensitive information in a public review.

We may restrict content or account access to address misuse and policy violations. Assigned operators and administrators can handle relevant support cases and record moderation actions. Contact support if you believe a moderation decision was incorrect. Refund and dispute requests record a request for follow-up; they do not themselves return funds, decide legal rights or initiate a bank chargeback. For immediate danger, contact local emergency services.

Your data and account

The Privacy Policy describes data processing. You can edit your profile, unpublish your portfolio or delete your account. Deletion removes sign-in access, personal profiles, uploaded portfolio media, saved briefs, personal calendar data and device notification registrations. Your authored message, support-reply and review text is removed from retained shared service records, which use a deleted-member alias instead of your direct identity. Shared rating values and necessary security, operational or financial records may remain as described in the Privacy Policy.

Deleting a client's account cancels unpaid orders and releases their holds. Paid or financially pending obligations require follow-up; account deletion is not an automatic refund or release from an existing obligation. A Talent account's invitations are withdrawn, and affected paid commitments are flagged for follow-up. Contact support before deletion if you need help with an outstanding order. Account deletion also does not cancel a separate App Store or Google Play subscription.

Contact

LuxCrew is operated by Decodation LLC. Contact decodationllc@gmail.com for account, content or service questions. These terms do not limit consumer rights that applicable law does not allow us to limit.