Privacy Policy

Overview

LuxCrew helps clients plan events and explore professional portfolios. This policy explains what information we collect, how we use it, and how to contact us about privacy requests.

Information We Collect

We may collect account information such as name, email address, authentication identifiers, and profile details. We may also collect the account type you choose, your city, avatar, portfolio photos and short video, event briefs, crew selections, support requests and notes you choose to provide. Published portfolios are visible in the talent directory; your account email and private event briefs are not part of that public profile.

When you use the event workspace, we process orders, invitations and responses, shift times and time zones, availability, temporary calendar holds, crew participation, estimates, completion confirmations, participant messages and conversation read markers. We also process in-app notifications, support threads and replies, submitted ratings and reviews, reports, and administrative or operator actions needed to manage those records.

You can save named groups of favorite performers in your account. We store group names and selected profile identifiers so you can reuse your crew across devices; saving a group does not invite or book its members. When you use shift attendance, we record server timestamps for arrival and departure, declared breaks, proposed corrections and reasons, and client approvals or disputes. The client, the relevant Talent account, and authorized staff can review these timesheets. This attendance feature does not collect GPS location and does not itself charge a client or release a payout.

Optional venue and work-memo templates are private to your account and sync across your devices. They contain the memo text you choose to save, including any entered contact details; attachments are not copied. Applying a template only fills your draft. You can remove a template, and deleting your account removes its template library. Conversation search examines only the orders and messages your current account is authorized to access.

Необязательные шаблоны площадок и памяток доступны только вашему аккаунту и синхронизируются между устройствами. В них сохраняется выбранный текст памятки, включая введённые контакты; вложения не копируются. Применение шаблона лишь заполняет черновик. Шаблон можно удалить; удаление аккаунта удаляет его библиотеку шаблонов. Поиск переписки проверяет только заказы и сообщения, к которым у текущего аккаунта есть доступ.

LuxCrew uses Firebase services for authentication, cloud data storage, hosting, and app performance support. These services may process identifiers, diagnostic data, and usage data needed to run and protect the app.

Private event instructions and attachments

The order memo can contain an exact venue address, meeting point, responsible person's name and contact details, dress code, instructions and up to five PDF, JPEG or PNG attachments of up to 2 MiB each. These are stored in the existing Firebase project for event coordination. They are available to the client, authorized administrators, the assigned operator and confirmed crew with current order access; they are not included in public portfolios or push previews. Upload only information you are authorized to share. These attachments retain their original bytes and may contain embedded personal or location metadata.

Памятка заказа может содержать точный адрес, место встречи, имя и контакт ответственного, дресс-код, инструкции и до пяти вложений PDF, JPEG или PNG размером до 2 МиБ каждое. Данные сохраняются в Firebase для организации события и доступны клиенту, уполномоченным администраторам, назначенному оператору и подтверждённым исполнителям с действующим доступом к заказу. Они не публикуются в каталоге или push-уведомлениях. Загружайте только сведения, которыми вправе делиться. Вложения сохраняются в исходном виде и могут содержать встроенные персональные данные или геометки.

Removing an attachment revokes its application access immediately and deletes its stored file when the operation is confirmed. Deleting the client's account clears the private memo and its attachments. Deletion can remain pending while an interrupted upload is checked. Empty technical markers can remain to prevent a delayed upload from recreating deleted content; they contain no uploaded file content. Minimal operational records and the cloud provider's normal recovery retention can remain.

Удаление вложения сразу закрывает доступ к нему в приложении; файл удаляется из хранилища после подтверждения операции. При удалении аккаунта клиента очищаются его закрытая памятка и вложения. Если загрузка прервалась, завершение удаления может потребовать дополнительной проверки. Для защиты от позднего повтора загрузки могут сохраняться пустые технические записи без содержимого файла, а также минимальные служебные сведения и данные в пределах обычного срока восстановления облачного провайдера.

How We Use Information

We use information to provide account access, create event briefs, recommend and organize event crew, estimate booking totals, save your planning records, moderate public portfolios, respond to support requests and improve reliability and security.

We use order and calendar information to coordinate invitations and detect conflicting commitments; messages and read markers keep an event's conversation together. Notifications alert you to activity, while completion records, reviews, reports and access logs support feedback, moderation and dispute handling. Estimates are planning information, not evidence of a charge.

Adding a shift to your device calendar is optional. After your request, LuxCrew prepares the event title, city, exact start and end times, event time zone, chosen reminder and an authenticated order link for the device's calendar editor or a calendar file. Private event-memo contacts and attachments are excluded. You choose whether to save or import the event; your calendar app and any sync provider you enable manage that copy. LuxCrew does not read your device calendar. Changes or cancellation in LuxCrew do not automatically update an exported event.

Добавление смены в календарь устройства необязательно. По вашему запросу LuxCrew передаёт в редактор календаря или файл события название, город, точное время начала и окончания, часовой пояс, выбранное напоминание и ссылку на заказ с проверкой входа. Закрытые контакты и вложения памятки не передаются. Вы сами подтверждаете сохранение или импорт; копией управляет ваш календарь и выбранный вами сервис синхронизации. LuxCrew не читает календарь устройства. Изменение или отмена заказа не обновляет экспортированное событие автоматически.

You can separately opt in to a private calendar subscription. Anyone holding its unguessable URL, including your chosen calendar provider, can fetch generic shift times, the event time zone, reminder and sign-in-protected order link. This feed excludes the event title, address, contacts and attachments. We retain a hashed link token and the last authorized shift times to communicate updates or cancellation. The link expires after one year; you can replace or revoke it. Account deletion disables it. Calendar refresh schedules and previously saved copies are controlled by your calendar provider, so revocation does not erase those copies.

Отдельно можно подключить приватную подписку на календарь. Любой, у кого есть её непредсказуемая ссылка, включая выбранного провайдера календаря, может получить время смены, часовой пояс, напоминание и ссылку на заказ с проверкой входа. Название события, адрес, контакты и вложения в подписку не входят. Мы храним хеш токена ссылки и последнее разрешённое время смены для передачи изменений или отмены. Ссылка действует один год; её можно заменить или отключить. Удаление аккаунта отключает ссылку. Частотой обновления и ранее сохранёнными копиями управляет провайдер календаря; отключение ссылки не удаляет эти копии.

Location and Media Permissions

With your permission, the app can use your device location to determine a city for talent discovery. You can decline and choose a city manually. On supported native devices, coordinates are passed to the device platform's geocoding service to resolve the city; that service may process them using a network provider. The city you save is used as a search preference; LuxCrew does not publish your device coordinates. Photo-library access is used only when you choose an avatar or portfolio media.

Avatar and portfolio images are re-encoded without their original image metadata. Uploaded portfolio videos and private event attachments can retain embedded metadata, including location metadata if present in the selected file. Remove information you do not want to upload before selecting a file. Firebase Performance and its dependencies can collect diagnostic, installation, session and IP-derived country information by default, independently of the optional device-location permission.

LuxCrew does not use third-party advertising or cross-app advertising tracking. Hiding a portfolio affects your own discovery results. Reports and administrative actions are processed to moderate content and protect account access.

In-app notifications work independently of optional device push notifications. Where a platform is configured and you opt in through the operating system, Firebase Cloud Messaging processes a private device registration token, platform and installation identifier to route generic LuxCrew updates. Tokens are not public profile information. Push previews use a generic title and message; the app loads the relevant private details after sign-in. You can disable push permission in device settings. Availability and delivery depend on platform configuration and your device's permission settings.

Sharing

We do not sell personal information. We may share information with service providers that help operate LuxCrew, such as Firebase, OpenAI when you use optional AI tools, and hosting infrastructure, or when required for legal, safety, fraud prevention, or account-protection purposes.

An invited Talent account initially receives a limited invitation summary, such as the event title, city, shift times, time zone and proposed rate. Pending recipients do not receive the full private venue details or order conversation. After acceptance, the client, accepted crew and assigned operator can access the order and its participant conversation while their access remains valid. Administrators can access service records for support, safety and moderation; operators are limited to their assigned orders and support cases. Do not include information in a shared order or message that you do not want its authorized participants to see.

Submitted reviews await moderation. Published review text, ratings and the relevant display names may be shown to other users. Report descriptions and support conversations are handled by the service team rather than published as reviews.

Optional AI Assistance

When available, AI drafting tools send the text you enter and the task you select to OpenAI only after you agree and choose to generate a draft. AI is optional. Your other app activity, talent records, and message history are not automatically sent. Do not include private addresses, contact details, payment information, identity documents, or other sensitive information.

LuxCrew does not save AI prompts or drafts as conversation history or deliberately log their contents. We keep account-linked request counters to limit abuse and costs. OpenAI may retain API content for abuse monitoring under its data controls. Disabling response storage does not mean zero retention by the provider.

AI output can be inaccurate. Review and edit drafts before use. AI cannot verify people or venues, certify safety, confirm availability, book crew, make payments, or send messages for you.

Optional Subscriptions

When subscriptions are available, Apple or Google processes payment. LuxCrew does not receive your full payment-card details. Our Firebase server verifies store transaction or purchase-token evidence, product identifiers, renewal status and expiry dates to provide the purchased features. A pseudonymous account identifier links a purchase to your LuxCrew account so the same access works in the app and on the website. Store notifications are used to check renewals, cancellation, payment failures and refunds. Purchase tokens are private server records and are not published in your profile.

Deleting your LuxCrew account removes its subscription access records and stored purchase tokens from LuxCrew. A one-way account hash with a deletion flag is retained to stop delayed store callbacks from recreating deleted account data. The original store keeps its own purchase records under its policies. Account deletion does not cancel store billing; manage or cancel the subscription in the App Store or Google Play before deleting your account.

On the website, unsent profile and event-brief recovery copies are available in your browser for seven days; unsent message drafts are available for thirty days. These copies are scoped to your account, contain entered text and are not sent to LuxCrew until you explicitly save or send. They do not contain passwords or uploaded files. You can discard them; signing out through the website clears that account's recovery copies on that browser. Expired copies are removed when recovery storage is next accessed.

На сайте копии несохранённого профиля и брифа доступны для восстановления в браузере семь дней, неотправленные сообщения — тридцать дней. Копии привязаны к аккаунту, содержат введённый текст и не отправляются в LuxCrew до явного сохранения или отправки. Пароли и загруженные файлы в них не входят. Копии можно удалить; выход через сайт очищает копии этого аккаунта в этом браузере. Просроченные копии удаляются при следующем обращении к хранилищу восстановления.

Data Retention

We retain information for as long as needed to operate LuxCrew, maintain saved planning records and subscription verification records, resolve support issues, comply with legal obligations, and protect users and event teams.

Your Choices

You can edit your profile, unpublish your portfolio and delete your account in the app or on the website. See the account deletion instructions. Deletion removes your sign-in account, personal profiles, avatar, uploaded portfolio media, saved briefs, personal availability, device notification registrations and your notification inbox. Your authored order messages, support replies and review text are replaced with removal notices; direct identity fields in retained shared service records are replaced with a deleted-member alias. Your directly associated general support requests are removed.

Shared order history, rating values and necessary security, moderation or financial records can remain without your direct identity or authored personal text. A one-way account hash and deletion marker prevent delayed operations from restoring deleted account data. Deleting a client's account cancels unpaid orders and releases their holds; paid or financially pending obligations require follow-up and are not automatically refunded. Deleting a Talent account withdraws its invitations and removes personal calendar records; affected paid commitments are flagged for follow-up. Contact support about any outstanding service obligation. You may also request access, correction or privacy support by contacting us.

Account deletion also removes your saved performer groups and your identifier from other members' groups. Shared numeric attendance history may remain with deleted-member aliases; personal correction and dispute notes are removed from the affected timesheet and your attendance audit entries.

Children

LuxCrew accounts are intended for adults aged 18 and over and are designed for professional event planning and staffing coordination.

Contact

For privacy requests, contact Decodation LLC at decodationllc@gmail.com.